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Support Home OrCam MyEye Smart & OrCam MyEye Pro Troubleshooting

Troubleshooting

  1. MyEye does not turn on

    1. Check That the Device Is Charging Correctly Make sure the device is being charged properly. Click here for...

  2. MyEye Is Losing Charge Quickly

    Notes on Battery Performance A new OrCam MyEye typically provides 60–90 minutes of continuous use.This is because the device...

  3. MyEye Is Not Charging

    Before troubleshooting, please ensure the following:  1. Update to the Latest Software Version Outdated software may affect charging behavior....

  4. MyEye is not connecting to WiFi

    You can view a tutorial video on how to connect the MyEye to WiFi below, or click here for...

  5. MyEye Is Not Downloading a Software Update

    Note: Some older OrCam MyEye devices cannot be updated to the latest software version because their hardware is not...

  6. MyEye Can't Pair With Bluetooth

    Note: OrCam supplies Bluetooth earphones that pair with OrCam devices. The OrCam MyEye also supports many Bluetooth 4.2 earphones...

  7. Where Can I Find the Serial Number for the MyEye?

    The device serial number can be retrieved in three different ways. Note: The serial number consists of 8 or...

  8. How to fix Audio Issues on the MyEye

    issue. 1. Update to the Latest Software Version Make sure your device is running the most recent software. Click...

  9. Vocal Commands on the MyEye Are Not Responding

    1. Check for Software Updates Ensure that your device is running the latest software version. Click here for more...

  10. MyEye Is Not Reading Headlines and Articles in Smart Reading

    If your OrCam MyEye is not correctly identifying headlines or articles while using Smart Reading, please review the information...

  11. White LED Lights Beside the Camera Lens Are Repeatedly Flashing

    If the white LED lights next to the camera lens are rapidly flashing, this is usually caused by holding...

  12. The MyEye Is Not Reading Text Properly

    If your OrCam MyEye is having trouble reading text, make sure the following conditions are met to ensure the...

  13. MyEye Says the Text Is Upside Down

    Occasionally, the OrCam MyEye may become disoriented and report that the text is upside down even when it is...