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Support Home OrCam MyEye Smart & OrCam MyEye Pro Troubleshooting

Troubleshooting

  1. MyEye does not turn on

    Make sure you are charging the device correctly. Click here for more details on how to charge the OrCam...

  2. MyEye is losing charge quickly

    Notes on battery level:  The average battery duration of a new OrCam MyEye is 60-90 minutes of continuous use....

  3. MyEye is not charging

    Make sure that you have updated to the latest software version. Click here for more information on how to...

  4. MyEye is not connecting to WiFi

    You can view a tutorial video on how to connect the MyEye to WiFi below, or click here for...

  5. MyEye is not downloading a Software update

    Note: Older OrCam Myeye 2 devices, with a serial number beginning 06 or earlier, cannot be updated to the...

  6. MyEye can't pair with Bluetooth

    Note: OrCam supplies Bluetooth Earphones that connect to the OrCam devices. The OrCam devices can also connect to Bluetooth...

  7. Where can I find the Serial Number for the MyEye?

    The device serial number can be retrieved in 3 ways:  With a voice command. Double tap the touch bar,...

  8. How to fix Audio Issues on the MyEye

    Make sure that you have updated to the latest software version. Click here for more information on how to...

  9. Vocal Commands on the MyEye are not responding

    Ensure that you have updated to the latest software version. Click here for more information on how to update...

  10. MyEye is not reading Headlines and Articles in Smart Reading

    Please see the tutorial video on how to use Smart Reading below:   Additionally, you can click here for...

  11. The white LED lights beside the camera lens repeatedly flash

    This is caused by holding down on the power button for too long while manually putting the MyEye  in...

  12. The MyEye is not reading text properly

    To take a good quality picture with the MyEye please ensure the following: The camera lens is directly in...