1. Make sure that you have updated to the latest software version.
   • Click here for more information on how to update the software on the OrCam MyEye. 
2. Make sure nothing is covering or blocking the speaker on the back of the MyEye.
3. Turn the device off and on again.
4. Try increasing and decreasing the volume in case the volume is too low.
5. The device may be connected to a Bluetooth audio device, in which case the audio will be transmitting through the Bluetooth device.
6. You can also change the voice on the device if the current voice is not to your liking.
   • Click here for details on how to change the voice on the OrCam MyEye. 
      

If you're still experiencing audio issues with your device,  please submit a case to our support team: