Notes on Battery Performance

• A new OrCam MyEye typically provides 60–90 minutes of continuous use.
  This is because the device is very small so it can fit comfortably on a glasses frame.
• Like all electronic devices, battery performance decreases over time.

Troubleshooting Steps

If you feel that the battery is draining too quickly, please follow the steps below:

1. Update to the Latest Software Version

1. Software updates include performance and power-management improvements.
   Click here for more details on how to update the software on the OrCam MyEye.

2. Recalibrate the Battery

• Use the device until the battery reaches 0% and powers off.
• Charge the device for at least 3 hours using the original OrCam wall charger and a different power outlet.

3. Contact Support

If the battery is still losing charge too quickly after completing the steps above, please submit a case with our support team.
You can submit a case by clicking here.

Tips for Best Battery Care

• Use only the original OrCam charger.
• The OrCam MyEye charger supports 100–240 V, 50/60 Hz.
• If you do not use your device frequently, charge it at least once a month to maintain battery health.
• Store and transport the device in a cool, dry place:
  • Temperature: 32°F to 104°F (0°C to 40°C)
  • Relative Humidity: 5% to 90%
  • Atmospheric Pressure: 700 hPa to 1060 hPa