Before troubleshooting, please ensure the following:
 

1. Update to the Latest Software Version

Outdated software may affect charging behavior.
Click here for more information on how to update the software on the OrCam MyEye.

2. Confirm the Device Is Being Charged Correctly

Improper charging technique can prevent the device from powering.
Click here for detailed instructions on how to charge the OrCam MyEye.

Troubleshooting Steps

If the device is still not charging, try the steps below to isolate the issue:

A. Test the Power Source

• Try charging the device using a different wall outlet or socket.

B. Replace the Magnetic Charger Piece

• Replace the magnetic charger piece inserted into the micro-USB inlet on the back of the MyEye with one of the spare magnetic pieces that came in the box.
• The magnetic charger piece is designed to fit snugly.
  If you find it difficult to remove, please contact support and we will guide you through the process.
  • Click here to contact our support team

C. Test Different Cable and Charger Combinations

We recommend using the official OrCam charging cable and OrCam wall charger.
However, when troubleshooting, if steps A and B do not resolve the issue, try these combinations:

1. Use the OrCam charging cable + magnetic charger piece with a different wall charger.
2. Remove the magnetic charger piece and use another charging cable with the OrCam wall charger.
3. Remove the magnetic charger piece and try another cable + another wall charger.

If the device is still not charging after testing all combinations, please click here to contact our support team.

Charging Indicators

When the device is OFF:

• The device makes a distinct “beep” when connected to a charger.
• The LED lights will turn on.

When the device is ON:

• The device will announce: “charger connected” or “charger disconnected.”

Replacement Parts

Parts and accessories can be ordered through our customer support team.

• Click here to contact our support team.