Popular topics: How to Activate the Device How to Set Up the OrCam Learn

The MyEye is not reading text properly

MyEye

To take a good quality picture with the MyEye please ensure the following:

  • The camera lens is directly in facing the text, and the lens is not obscured or dirty. The camera can only read text within its field of view.
  • The text is at 90 degrees to the camera.
    • If the user's neck is bent too far forward the device will misread the text and say that the text is upside down.
  • There is good lighting.
    • Even in daylight we recommend turning on as many lights as possible to ensure there is adequate lighting for the device to see the text.
  • The text is in line with the center of the user's face
    • The camera is calibrated to read the text from the center of the user's face, in line with the chin and nose.
  • The user is holding the text still, and not moving their head as the device takes the picture.
    • if this is difficult we recommend using a book stand.
  • If you are still having difficulties with reading,  please submit a case to our support team:

 

Was this article helpful?