To take a good quality picture with the MyEye please ensure the following:
- The camera lens is directly in facing the text, and the lens is not obscured or dirty. The camera can only read text within its field of view.
- The text is at 90 degrees to the camera.
- If the user's neck is bent too far forward the device will misread the text and say that the text is upside down.
- There is good lighting.
- Even in daylight we recommend turning on as many lights as possible to ensure there is adequate lighting for the device to see the text.
- The text is in line with the center of the user's face
- The camera is calibrated to read the text from the center of the user's face, in line with the chin and nose.
- The user is holding the text still, and not moving their head as the device takes the picture.
- if this is difficult we recommend using a book stand.
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If you are still having difficulties with reading, please submit a case to our support team:
- You can submit a case to our support team by clicking here: https://www.orcam.com/en/submit-a-case/