1. Check for Software Updates

Ensure that your device is running the latest software version.

• Click here for more information on how to update the software on the OrCam MyEye. 

2. Check the Microphone and Device Position

• Make sure nothing is covering or blocking the microphone.
• Confirm that the device is properly attached to the glasses and not held in the user’s hand.
• Ensure the device is not in suspend mode.
  • Note: The device may automatically enter suspend mode after 3 minutes of inactivity.

3. Make Sure Full Vocal Commands Are Enabled

To enable full vocal commands:

1. Enter the Settings menu.
   • Click here for instructions on how to access the Settings menu.
2. Swipe forward until you reach General Settings, then tap to select.
3. Swipe forward until you reach Configure Vocal Commands, then tap to select.
4. Follow the on-screen prompts to enable full vocal commands.

4. Confirm You Are Using the Correct Voice Commands

Check Language and Region

• Ensure you are speaking commands that match the region the device was sold in.
• Make sure the selected system language is the language you are speaking.
  • Click here for instructions on how to change the language on the OrCam MyEye. 

Check Available Commands

• Verify that the command you are using is supported by the device.
• Click here for a full list of available voice commands.
• Some features and commands depend on the specific model and software version.

5. Check Speaking Distance and Timing

• Do not speak too close to or too far from the device.
• Avoid saying commands too quickly after a previous action, or too long after activation.

Still Having Issues?

If you're still experiencing issues with your device, please submit a case to our support team:

You can submit a case by clicking here: https://www.orcam.com/en/submit-a-case/