Troubleshooting Steps

1. Make Sure Both Devices Are Charged

Confirm that both the OrCam MyEye and the Bluetooth earphones have sufficient battery power.

2. Make Sure Both Devices Are in Pairing Mode

Activate Bluetooth pairing mode on the OrCam MyEye using a voice command:

Say: “Connect to Bluetooth audio device.”
Follow the spoken prompts.

Click here for more information on how to use vocal commands on the OrCam MyEye.

Or activate pairing through the Settings menu:

Click here for more information on how to enter the settings menu on the OrCam MyEye.

1. Swipe forwards to Connectivity Settings Menu, then tap to select.
2. Tap Bluetooth Settings Menu.
3. Tap Connect to Bluetooth Audio Device and follow the prompts.

3. If Using OrCam Earphones

• OrCam Earphones automatically enter pairing mode when powered on.
• If pairing fails, try connecting the OrCam Earphones to a different device (e.g., a smartphone).

If the OrCam Earphones do not pair with another device, please submit a case: https://www.orcam.com/en/submit-a-case/

If the OrCam Earphones do connect to another device, then the issue is likely with the Bluetooth list on the MyEye.

4. Forget All Bluetooth Devices on the MyEye

1. Enter the Settings menu.
   Click here for more information on how to enter the settings menu on the OrCam MyEye.
2. Go to Connectivity Settings Menu.
3. Tap Bluetooth Settings Menu.
4. Swipe forward to Forget All Bluetooth Devices and tap to select.
5. Follow the prompts.

Then try pairing again.

5. If You Are Using Third-Party (Non-OrCam) Earphones

• Confirm that the Bluetooth device supports Bluetooth 4.2.
• Read the earphone or speaker’s pairing instructions carefully.
• Some devices require long presses, double taps, or special button sequences to enter pairing mode.

Still Having Issues?

If the device is still not connecting to Bluetooth, please submit a case to our support team:

You can submit a case to our support team by clicking here: https://www.orcam.com/en/submit-a-case/