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Troubleshooting

  1. OrCam Learn is not charging

    Make sure you are charging the device correctly. Click here for more details on how to charge the OrCam Learn. ...

  2. OrCam Learn does not turn on

    Make sure you are charging the device correctly. Click here for more details on how to correctly charge the...

  3. OrCam Learn Can't Pair With a Bluetooth device

    Note: OrCam supplies Bluetooth Earphones that connect to the OrCam devices. The OrCam devices can also connect to Bluetooth...

  4. Where can I find the Serial Number on the OrCam Learn?

    The device serial number can be retrieved in 3 ways: With a voice command. Say: “Hey OrCam, tell the...

  5. How to fix Audio Issues on the OrCam Learn

    Make sure nothing is covering or blocking the speaker on the back of the OrCam Read. Turn the device...

  6. OrCam Learn is not connecting to WiFi

    If you are having trouble connecting the Orcam learn to the WiFi using your mobile app, please click here...

  7. Vocal Commands are not responding on the OrCam Learn

    Ensure that  there is nothing covering or blocking the microphone. Ensure that  the device is not in suspended mode...

  8. The OrCam Learn is losing charge quickly

    Notes on battery level:  The average battery duration of a new OrCam Learn is 3 to 4 hours of...

  9. The OrCam Learn is Not Reading Text Properly

    To take a good quality picture with the OrCam Learn please ensure the following: The camera lens is directly...

  10. My OrCam Learn is Saying the Subscription is Expired.

    If the device is saying that the subscription is expired it may be due to a number of factors....