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Device is not charging

  1. Make sure you are charging the device correctly.
  2. If the device is still not charging try charging the device in a different wall outlet.
  3. If the device is still not charging please submit a case to our support team:

Notes on Charging indicators: 

  •  When the device is off it makes a distinct “beep” when connected to a charger and the device will begin to boot up.
  • When the device is on it will announce: “charger connected/disconnected” 

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