Make sure you are charging the device correctly.
If the device is still not responding try to isolate the issue:
- Try charging the device in a different wall outlet.
- Ensure that the charger cable and adaptor are connected properly.
If the device is still not charging please submit a case to our support team:
- You can submit a case to our support team by clicking here: https://www.orcam.com/en/submit-a-case
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Notes on Charging indicators:
- When the device is off it makes a distinct “beep” when connected to the charger and the device will begin the boot up process.
- When the device is on it will announce: “charger connected/disconnected”