Make sure you are charging the device correctly.
If the device is still not responding try to isolate the issue:
- Try charging the device in a different wall outlet.
- Ensure that the charger cable and adaptor are connected properly.
If the device is still not charging please submit a case to our support team:
- You can submit a case to our support team by clicking here: https://www.orcam.com/en/submit-a-case