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Device does not turn on

Make sure you are charging the device correctly.

If the device is still not responding try to isolate the issue:

  1. Try charging the device in a different wall outlet.
  2. Ensure that the charger cable and adaptor are connected properly. 

If the device is still not charging please submit a case to our support team:


Notes on Charging indicators:

  • When the device is off it makes a distinct “beep” when connected to the charger and the device will begin the boot up process.
  • When the device is on it will announce: “charger connected/disconnected”


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