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Device is not connecting to WiFi

Make sure that:

  • You are connecting to a 2.4 Ghz WiFi network and not a 5 Ghz network.
    • If you are unsure if you have a 2.4 Ghz or a 5 Ghz network, please check on the back of your WiFi router. If you are still unsure please contact your internet provider.
  • You are close to the WiFi router to ensure maximum signal strength.
  • Try resetting the WiFi network’s router
    • Unplug the router from the electrical outlet and wait a minimum of 20 seconds until the router turns off completely. Then reconnect to the power source and wait until the router boots up - repeat this a minimum 3 times consecutively if necessary.

If the device is still not connecting to WiFi,  please submit a case to our support team:

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