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Note:
OrCam supplies Bluetooth Earphones that connect to the OrCam devices. The OrCam devices can also connect to Bluetooth 4.2 earphones/speakers. However, we recommend testing the connection before purchasing Bluetooth earphones/speakers to use with the OrCam device since every company might use a slightly different device protocol and this could cause issues.
If your OrCam device is not connecting to Bluetooth, please follow the steps below:
- Confirm that both the OrCam Learn and the earphones are charged.
- Make sure you are pairing while both devices are in pairing mode.
- To activate Bluetooth pairing mode on your OrCam device you can use the vocal command: “Hey OrCam, Connect to the Bluetooth audio device”and follow the prompts.
- Alternatively; you can double tap on the trigger button and, after the long beep, say: “Connect to the Bluetooth audio device”
- You can also activate Bluetooth pairing mode through the settings menu:
- Click here for more information on how to enter the settings menu on the OrCam Learn.
- Once in the settings menu, scroll through until you reach: “Connectivity Settings Menu” and press the trigger button to select.
- Press the trigger button again to select “Bluetooth Settings Menu”.
- Press the trigger button again to select “Connect to Bluetooth Audio Device” and follow the prompts.
- OrCam Earphones automatically enter pairing mode when powered on.
- To activate Bluetooth pairing mode on your OrCam device you can use the vocal command: “Hey OrCam, Connect to the Bluetooth audio device”and follow the prompts.
- If you cannot pair the device with the OrCam earphones, try pairing the OrCam earphones with another device.
- If the OrCam earphones won’t pair with another device please submit a case with our support team.
- You can submit a case to our support team by clicking here: https://www.orcam.com/en/submit-a-case/
- If the OrCam earphones will connect to another device;
- Try to forget all Bluetooth audio devices via the settings menu:
- Once you have entered the settings menu, scroll through until you reach: “Connectivity Settings Menu” and press the trigger button to select.
- Press the trigger button again to select “Bluetooth settings menu’.
- Scroll through until you reach: “Forget all Bluetooth Devices” and press the trigger button to select.
- Follow the prompts to forget all Bluetooth devices.
- Then try pairing again.
- If the OrCam earphones won’t pair with another device please submit a case with our support team.
- If you are not using OrCam Earphones:
- Confirm that the Bluetooth device supports Bluetooth 4.2.
- Read the pairing instructions carefully.
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If the device is still not connecting to Bluetooth, please submit a case to our support team:
- You can submit a case to our support team by clicking here: https://www.orcam.com/en/submit-a-case/