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The Device is Not Reading Text Properly

You may hear messages like: some of the text is unreadable, text seems blurry, skipping unreadable text, not all the page is in view, text is upside down, or light level is too low

To take a good quality picture with the OrCam Learn please ensure the following:

  • The camera lens is directly in facing the text, and the lens is not obscured or dirty. The camera can only read text within its field of view.
  • The text is at 90 degrees to the camera.
    • If the device is angled too far forward the device will misread the text and may say that the text is upside down.
  • There is good lighting.
    • Even in daylight we recommend turning on as many lights as possible to ensure there is adequate lighting for the device to see the text.
  • The user is holding the device still, and not moving their hand as the device takes the picture.
    • If this is difficult we recommend using a book stand and resting your elbow on a table, as well as using your other hand to steady your hand as it takes the picture.
  • Ensure the lens is clean. To clean the lens, wipe the lens with the microfiber cleaning cloth provided with the device. Do not use any cleaning fluids on the device.

If you are still having difficulties with reading,  please submit a case to our support team:

You can submit a case to our support team by clicking here: https://www.orcam.com/en/submit-a-case/

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